Avoid losing money from your deposit

Cleaning is one of the most common causes of tension in shared homes—and it doesn’t just lead to disagreements between flatmates. It’s also a major reason tenants lose part of their deposit each year.

Recent survey data shows that 63% of renters have had deductions due to cleaning issues, adding up to an estimated £724 million annually across the UK. On average, tenants lose around £250 each. While many renters don’t challenge these charges, those who do often have some success, with a significant number managing to negotiate a partial refund.

Cleaning habits in shared properties

A lack of structure is often at the root of cleaning disputes. Around 28% of renters say they don’t follow any system and just clean when necessary, which can easily lead to frustration. In fact, nearly three in five tenants have argued with flatmates over chores. Creating a cleaning rota—something 27% of renters already do can help divide responsibilities fairly and prevent misunderstandings.

Although only a small number of tenants opt for a professional clean before moving out, it can be a useful option if a thorough clean feels unmanageable. While landlords can’t require this, it may help avoid deductions if the property needs a high standard of cleanliness.

Keeping on top of deep cleaning

Many cleaning tasks are easy to ignore until the end of a tenancy, when it becomes much harder to deal with built-up dirt. Regular maintenance can make a big difference:

• Oven: ideally deep cleaned every few months to prevent grease build-up

• Dishwasher: needs occasional cleaning to remove residue and limescale

• Fridge: should be deep cleaned every few months, even if wiped regularly

• Windows: aim for at least twice a year to avoid dirt and streaks

  
  

How to protect your deposit

Deposits are usually equivalent to a month’s rent and are held to cover unpaid rent, damage, or significant cleaning costs. To maximise your chances of getting the full amount back:

• Document the condition: Take photos when you move in and report any existing issues immediately

• Clean to the same standard: Make sure the property is returned in the condition you found it

• Fix minor damage: General wear and tear is acceptable, but stains, spills, or breakages should be dealt with

• Reverse any changes: Remove fixtures, fill holes, and repaint where necessary

• Check the inventory: Replace missing or broken items yourself, as this is often cheaper

• Give proper notice: Always follow the notice terms in your contract to avoid extra charges

Handling disputes

If you disagree with any deductions, it’s important to respond quickly and calmly. Put your concerns in writing, include evidence such as photos, and clearly explain why you believe the charges are unfair. Politely request the return of the disputed amount within a reasonable timeframe, such as seven days. In many cases, disputes can be resolved through straightforward communication without needing further action.